Maximum Delegates:	12
CPD Points:	3
No of Days:	0
Locations:	London, Manchester, Dublin
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Module 9: Assertiveness Skills

Price: £120.00

Three hour module, part of our Flexible Learning package
Fully CPD Certified (3 Points, plus 1 extra point on completion of post-course material)

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Module 9: Assertiveness Skills

Sometimes the hardest thing is to say ‘no’; we all want to do what we can to help others (and show how much work we can do in the process), but what happens when you’re taking on too much? If you lack the extra confidence to assert yourself in the workplace, this module will help to define what assertiveness is and then explore ways of how to develop those attributes.

If you feel you can’t ask for time off to attend this module then you need it!

Course Content

• Introductions & Objectives

• Aggression

• Passivity

• What is Assertiveness?

• Using assertive behaviour

• Saying ‘no’ assertively

• Defining your style, personality and confidence

Course Objectives

By the end of this course, delegates will be able to:

• Explain the difference between aggression, passivity and assertiveness