Maximum Delegates: 12
CPD Points: 3
No of Days: 0
Locations: London, Manchester, Dublin
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Module 11: Handling Conflict

Price: £120.00

  • Three hour module, part of our Flexible Learning package
  • Fully CPD Certified (3 Points, plus 1 extra point on completion of post-course material)

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Handling and Managing Conflict

How do you deal with conflict? Hide away when the person is around, take it home and discuss with your family, or meet it head on with no remorse? If any of this applies to you then you will find the advice and solutions contained in this module are invaluable to your own welfare.


Course Content

 

•    Introductions & Objectives

•    What’s causing the conflict?

•    Symptoms relating to confrontation

•    The conflict spiral

•    Ways to prevent conflict

•    3 methods to deal with it

 

Course Objectives

 

By the end of this course, delegates will be able to:

 

•    Define 5 ways which conflict can arise

•    Explain the difference between overt and covert conflict

•    Describe 5 ways to prevent conflict from arising

•    Name the 3 methods to deal with conflict if it arises

To book this module, choose the date and venue from the drop-down menu above and click on the yellow ‘Add To Basket’ button. 


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