Dental Receptionist Programme

Why choose DRP?

The Dental Receptionist Programme (DRP) is an ideal for all dental receptionists, irrespective of their length of service. Staff from both the NHS and private sectors benefit and learn how to contribute more effectively to the practice.

The DRP syllabus

There are two parts to the DRP which ensure the

Part 1: The receptionist and the dental team, effective communication, dental health and dental terminology, record keeping, filing and simple accounting, ethics and etiquette, improving communication skills.

Part 2: Customer care, hazards, health and safety, first aid, managing yourself and others, financial management, building a successful practice.

All learners will receive:

·         Interactive workbooks for each part encouraging reflective study

·         Free books: Mari Robbins, ‘Medical Receptionists and Secretaries Handbook’ with Part 1 and ‘First Aid Manual (the authorised manual of the UK's leading first aid providers)’ with Part 2

·         The DRP certificate of achievement for each part upon successful completion

·         A training contract

·         A training record

·         External assessment of a practice-based assignment

Dental Receptionist Programme Testimonials